Please note - we operate to a 7-10 working day turnaround for any baked and personalised goods

Privacy Policy

Effective Date: 27th May 2022

Frenchie Fanciez (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.frenchiefanciez.co.uk (the “Site”). It also explains your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR).

Please read this policy carefully. By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

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1. Information We Collect

We may collect the following types of information:

a) Personal Information You Provide

When you use our Site, we may collect information you provide directly, such as:
   •    Name
   •    Email address
   •    Phone number
   •    Billing and shipping address
   •    Payment details (processed securely by third-party providers)
   •    Any other information you submit via forms or contact requests

b) Information We Collect Automatically

When you visit our Site, we may collect certain information automatically, including:
   •    IP address
   •    Browser type and version
   •    Device information
   •    Pages visited and time spent on our Site
   •    Cookies and tracking technologies (see Section 6)

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2. How We Use Your Information

We may use your information for the following purposes:
   •    To provide and improve our services
   •    To process transactions and fulfill orders
   •    To communicate with you, including sending updates and promotional material (with your consent)
   •    To personalize your experience on the Site
   •    To comply with legal obligations

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3. Legal Basis for Processing

We rely on the following legal bases to process your personal information:
   •    Consent: When you provide explicit consent, such as subscribing to newsletters.
   •    Contractual Necessity: To perform a contract with you, e.g., processing orders.
   •    Legal Obligation: To comply with legal or regulatory obligations.
   •    Legitimate Interests: For purposes like improving our services and ensuring security.

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4. How We Share Your Information

We may share your information in the following circumstances:
   •    Service Providers: Third-party companies providing services such as payment processing, website hosting, or analytics.
   •    Legal Obligations: When required by law or to protect our rights.
   •    Business Transfers: In case of a merger, acquisition, or sale of assets.

We ensure that any third parties comply with appropriate data protection standards.

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5. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy or as required by law. After this period, your data will be securely deleted or anonymized.

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6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

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7. Your Rights

Under the UK GDPR, you have the following rights:
   •    Access: Request a copy of your personal data.
   •    Rectification: Correct inaccurate or incomplete data.
   •    Erasure: Request the deletion of your data.
   •    Restriction: Limit the processing of your data.
   •    Data Portability: Receive your data in a structured format.
   •    Objection: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us using the details below.

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8. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

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9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Frenchie Fanciez
Email: frenchiefanciez@gmail.com
Address: 5 Cromwell Road, Innsworth, Gloucester, GL3 1FG

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.